Terms of Service

These Terms of Service ("Terms") govern your access to and use of Aigenta products, services, and website. By signing up for an Aigenta account or using our services, you agree to these Terms. If you do not agree, do not use Aigenta.

Aigenta is a DBA of Third Wave Technology. "Aigenta," "we," "us," and "our" refer to Aigenta / Third Wave Technology throughout these Terms.

1. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding agreement to use Aigenta. If you are using Aigenta on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Description of Services

Aigenta provides AI-powered business communication tools, including:

• Call Agent: An AI-powered voice agent that answers inbound calls, captures leads, books appointments, and routes inquiries for your business
• Web Agent: An AI-powered chat agent that replaces static contact forms, qualifies leads, and filters spam from your website

Services are delivered as software-as-a-service (SaaS) subscriptions and are subject to the features and limitations of your selected plan.

3. Account Registration

To use Aigenta, you must create an account and provide accurate, complete information. You are responsible for:

• Keeping your account credentials secure
• All activity that occurs under your account
• Notifying us promptly of any unauthorized access or security breach

Aigenta reserves the right to suspend or terminate accounts that violate these Terms.

4. Web Agent Setup and Free Trial

For new standalone Web Agent signups under the activation-based offer, a valid card is saved securely by Stripe at signup. Saving your card does not start a subscription, trial, or subscription charge.

• You have 30 days from completed card setup to configure your Web Agent and request activation. If this deadline passes, setup editing, previews, and agent access pause without a charge. You can still sign in to request an extension or cancel.
• Extensions require Aigenta approval. If you have requested activation and are waiting for our verification, setup remains open without starting the trial. We extend deadlines for delays caused by Aigenta.
• Your 30-day free trial begins only when, following your activation request, Aigenta verifies the widget and a successful interaction on your registered website and activates the agent. We notify you of the activation and trial-end dates.
• After the trial, you authorize recurring monthly charges at the price disclosed at signup, plus any disclosed applicable taxes. Cancel before the trial ends to avoid a subscription charge. We send a reminder before billing begins.
• Removing the widget after activation does not pause billing or restart the trial. Cancel through your portal if you no longer want the service.
• Existing subscriptions and other products retain the trial and billing terms accepted at their checkout unless we expressly agree otherwise. This Web Agent setup offer does not change existing Call Agent or bundle billing.

Call Agent Setup and Free Trial

For new standalone Call Agent signups that expressly offer activation-based billing at checkout, Stripe saves your card without starting a subscription, trial, or subscription charge.

• You have 30 days to complete setup and request deployment. The setup clock pauses while Aigenta prepares your agent or implements requested changes; that time is added back. Setup remains open while Aigenta verifies your requested deployment.
• If your setup deadline expires, portal editing and preview access pause without a subscription charge. You can still sign in to request an extension or cancel. Extensions require Aigenta approval.
• Your deployment request authorizes trial activation after Aigenta verifies the assigned number, provider version, and a successful call through your real business call path. Your 30-day free trial begins only when Aigenta records those checks and marks the agent live.
• We notify you of activation and the trial-end date and send an advance reminder. Monthly billing begins after the trial at the price disclosed at signup, plus disclosed applicable taxes. Cancel before the trial ends to avoid a subscription charge.
• Billing cancellation does not automatically disable a phone agent or remove carrier forwarding. Aigenta coordinates and confirms phone-agent deactivation separately. Removing forwarding does not cancel billing, and deploying a new release does not restart the trial.
• Existing subscriptions and bundles retain their accepted checkout terms unless expressly changed by agreement.

5. Subscription and Billing

Aigenta subscription plans are billed on a monthly basis. By subscribing, you authorize Aigenta to charge your payment method at the applicable rate at the start of each billing period.

• Subscription fees are charged in advance for the upcoming billing period
• If a payment fails, we will notify you and may suspend access to your account until payment is resolved
• Aigenta reserves the right to change subscription pricing with at least 30 days' notice to existing customers
• Founding Member pricing is locked for the lifetime of an active Founding Member subscription

6. Cancellation

You may cancel your subscription at any time through your Aigenta customer portal. For activation-based Web Agent and Call Agent offers, cancellation during setup or trial ends portal setup access without a subscription charge. Phone-agent deactivation is separately coordinated and confirmed by Aigenta. After paid billing starts, cancellation takes effect at the end of your current billing cycle. You will retain access to Aigenta services through the end of the period you have paid for.

Aigenta may suspend or terminate your account if you violate these Terms, your payment fails and is not resolved, or as required by law.

7. Refunds

Subscription fees paid after the free trial are generally non-refundable. Full details are in our Refund Policy.

8. Acceptable Use

You agree to use Aigenta only for lawful purposes and in accordance with our Acceptable Use Policy. You may not use Aigenta to send spam, harass individuals, violate privacy laws, or engage in any activity that harms others or violates applicable law.

9. Your Content and Data

You retain ownership of your business data, customer data, and content. By using Aigenta, you grant us a limited license to process and store this data as necessary to provide our services.

You are responsible for ensuring you have the right to collect and use the data your agent handles and that doing so complies with applicable privacy and communications laws.

10. Intellectual Property

Aigenta and its licensors own all rights to the platform, software, AI models, and other technology that make up the Aigenta service. Nothing in these Terms grants you ownership of Aigenta's intellectual property. You receive a limited, non-exclusive, non-transferable license to use Aigenta services as described in these Terms.

11. AI Disclosure

Aigenta's products are powered by artificial intelligence. You acknowledge that AI agents may occasionally produce incomplete or imperfect responses, and you agree to review all AI-generated outputs before acting on them. See our AI Transparency Policy for full details.

12. Disclaimers

Aigenta services are provided "as is" and "as available." We make no warranty that the services will be uninterrupted, error-free, or meet your specific requirements. To the fullest extent permitted by law, Aigenta disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Aigenta shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of your use of or inability to use Aigenta services. In no event shall Aigenta's total liability to you exceed the amount you paid for Aigenta services in the 12 months preceding the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Aigenta and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of Aigenta, your violation of these Terms, or your violation of any third-party rights.

15. Changes to These Terms

Aigenta may update these Terms from time to time. We will notify you of material changes by email or through your customer portal at least 14 days before the changes take effect. Continued use of Aigenta after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of the United States applicable to agreements entered into and performed therein. Any disputes arising under these Terms shall be resolved in the courts of competent jurisdiction.

17. Contact

If you have questions about these Terms, contact us through the chat agent on this website or through your Aigenta customer portal.

Aigenta (a DBA of Third Wave Technology)