We're Here to Help

Have a question, need help with setup, or want to talk through how Aigenta can work for your business? Start a conversation below.

Chat with Support →

How to Reach Us

Choose the channel that works best for you.

💬

Chat Agent

The fastest way to get help. Our contact agent is available 24/7 to answer questions and route urgent issues.

Start a chat →
🏠

Customer Portal

Manage your subscription, review transcripts, update your agent configuration, and submit support requests — all in one place.

Available at launch
📩

Email Support

For detailed or non-urgent inquiries. Include your account email and a description of the issue for the fastest response.

support at aigenta.ai

Response Times

What to expect when you contact us.

⚡

General Inquiries

Within 1 business day. Most questions answered faster through the chat agent.

💳

Billing Questions

Within 1 business day. For billing errors, we investigate and respond as quickly as possible.

🔧

Technical Issues

Within 1 business day. Critical service outages are prioritized and handled as quickly as possible.

🎯

Agent Configuration

Onboarding and configuration assistance is included for all customers. We set up your agent and go live when you're satisfied.

What to Expect When You Sign Up

We don't hand you a setup wizard and wish you luck. We configure your agent and get it live.

1

Start Your Trial

Sign up and start your 30-day free trial. Credit card required — no charge until the trial ends.

2

Agent Configuration

For the Call Agent, our team configures your agent around your services, hours, and business rules. For the Web Contact Agent, you configure through the portal with guided setup.

3

Testing

We run tests together before going live. For the Call Agent, we go live when you're satisfied — not before.

4

Ongoing Support

Support is included throughout your subscription. Reach out any time through the chat agent or your customer portal.

Trial reminder: Your 30-day free trial automatically converts to a paid subscription at the end of the trial period. Cancel any time before the trial ends through your customer portal to avoid being charged. See our Refund Policy for details.

Have a Question?

Our contact agent is ready right now. No hold times, no phone trees.

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