AI Transparency & Responsible Use Policy

Aigenta builds AI-powered products for small businesses. This policy explains how we use artificial intelligence, what that means for you and your customers, and the standards we hold ourselves to.

How We Use AI

Aigenta products are powered by large language models (LLMs) and voice AI technologies from established AI providers. These technologies enable our agents to:

• Understand and respond to customer inquiries in natural language
• Capture lead information through conversation
• Identify intent, urgency, and relevance to your business
• Filter spam and low-quality contacts
• Generate follow-up notifications and summaries

AI is the technology behind the experience. The business outcome — a qualified lead delivered to you, a customer who got a fast answer — is the goal.

AI Disclosure

Aigenta agents are AI, not human. We are committed to transparency:

• Aigenta agents identify themselves as AI agents, not human representatives
• If a customer directly asks whether they are speaking to a person or an AI, the agent will confirm it is AI
• Agent names and personas are disclosed as AI-powered in customer-facing contexts where required

As an Aigenta customer, you are responsible for ensuring your customers understand that your business uses AI-powered communication tools where required by applicable law.

AI Limitations

AI is powerful but not perfect. Aigenta agents may occasionally:

• Misunderstand an unusual question or request
• Provide an incomplete or imprecise response
• Fail to handle a highly specific or technical inquiry

This is why every Aigenta agent is configured around your specific business — the more clearly you define your services, hours, and rules, the better the agent performs. We also provide transcripts of all interactions so you can review and act on them directly.

Aigenta agents are not a substitute for professional, medical, legal, or financial advice and should not be configured to provide it.

Human Oversight

Aigenta is designed to support human decision-making, not replace it. Every qualified lead, conversation transcript, and flagged interaction is delivered to you for review and follow-up. You remain in control of your business relationships.

Aigenta monitors agent behavior for quality and safety. We periodically review interactions to identify improvements and address any issues.

Data and AI Training

Aigenta does not use your customer conversation data to train external AI models. Conversation transcripts and lead data are used solely to deliver and improve the Aigenta service you have subscribed to.

For more information on how we handle your data, see our Privacy Policy.

Responsible Use Requirements

As an Aigenta customer, you agree to configure and use your AI agents responsibly. You may not configure your Aigenta agent to:

• Deceive or mislead your customers in harmful ways
• Deny being AI when directly and sincerely asked
• Collect personal data beyond what is needed for legitimate business purposes
• Target vulnerable individuals or use manipulative conversational tactics
• Violate any applicable law governing automated communications

Violations of these requirements are subject to enforcement under our Acceptable Use Policy.

Feedback and Concerns

If you observe your Aigenta agent behaving in a way that seems incorrect, harmful, or inconsistent with your configuration, please contact us through your customer portal or through the support agent on this website. We take these reports seriously and investigate promptly.

Changes to This Policy

As AI technology and regulations evolve, this policy may be updated. We will notify customers of material changes.