Refund Policy

This Refund Policy explains your rights and options regarding billing, trial periods, and cancellation for Aigenta subscription services.

Web Agent Setup and Trial

For new standalone Web Agent signups under the activation-based offer, Stripe saves your card at signup without starting a subscription or trial. You have 30 days to complete setup and request activation. Expired setup access pauses without a charge; you may request an extension or cancel through your portal. Setup remains open while you await Aigenta verification.

Your 30-day free trial begins after your activation request and Aigenta's verification of a working installation. Cancel before the trial ends and no subscription charge is due, so no refund is needed. Otherwise monthly billing begins at the agreed price. Removing the widget does not cancel the subscription.

Call Agent Setup and Trial

For new standalone Call Agent signups offering activation-based billing at checkout, Stripe saves your card without starting a trial or subscription. You have 30 days to complete setup and request deployment, with time spent waiting while Aigenta prepares your agent added back. Expired setup access pauses without a charge; extensions require Aigenta approval.

Your 30-day free trial starts only after your deployment request and Aigenta's verification of the number, provider version, and a successful real business call path. Cancel before the trial ends to avoid a subscription charge. Paid cancellations take effect at the end of the paid period. Phone-agent deactivation and forwarding removal are coordinated separately; removing forwarding does not cancel billing.

Existing subscriptions and other products retain their accepted checkout terms. See our Terms of Service for setup deadlines, extensions, activation, and billing details.

Paid Subscriptions

All subscription fees paid after the trial period are generally non-refundable. This includes monthly subscription charges that have already been billed to your payment method.

We do not provide refunds or credits for partial subscription periods. If you cancel your subscription mid-cycle, you will continue to have access to Aigenta services through the end of your current billing period.

Exceptions

Refunds or credits may be issued at Aigenta's sole discretion in the following circumstances:

• A billing error occurred on our part
• A duplicate charge was processed
• A service outage substantially prevented you from using the platform during a billing period
• Other exceptional circumstances reviewed and approved by Aigenta

To request a refund under these circumstances, contact us through your customer portal or at support@aigenta.ai, and describe the issue. We will respond within one business day.

Cancellation

You may cancel your subscription at any time through your Aigenta customer portal. Cancellation during setup or a free trial ends portal setup access without a subscription charge. After paid billing begins, cancellation takes effect at the end of your current billing cycle. You will not be charged again after cancellation.

If you need assistance with cancellation, contact us through the support agent on this website.

Founding Member Plans

Founding Member pricing is locked for the lifetime of your active subscription. If you cancel a Founding Member plan, the locked rate is not reinstated upon resubscription.

Contact Us

If you have questions about this policy or a specific billing concern, please contact us at support@aigenta.ai or through your Aigenta customer portal.